Warranty and Return Terms
1. The warranty for eüra access control devices, hereinafter referred to as “eüra goods/products,” is provided by the manufacturer Eura-Tech Sp. z o.o. (NIP 588 10 09 008, KRS 0000190941) located at: Polska, ul. Przemysłowa 35A, (NIP 588 10 09 008, KRS 0000190941) located at: Polska, ul. Przemysłowa 35A 84-200 Wejherowo, hereinafter referred to as the “Guarantor,” and is valid for a period of 24 months from the date of sale. The terms and conditions of warranty repairs can be found here: https://www.eura-tech.eu/serwis-zgloszenie-napraw-gwarancyjnych-oraz-odplatnych-klientow-detalicznych,1,100
1.1. The Guarantor sells goods through its official representative, KeelteTehnoloоgiad OÜ, Reg. No. 14111335, online store GrandControl.ee, hereinafter referred to as the “Representative Company.” 1.2. KeelteTehnoloоgiad OÜ is located at: Estonia, 80019, Pärnu linn, Jalaka 10 -35, hereinafter referred to as the Representative Company's office.
2. The warranty for goods: mechanical and electromechanical locks, etc. is established directly by KeelteTehnoloоgiad OÜ, Reg. No. 14111335, and is valid for 12 months from the date of sale. 2.1. The warranty for access control devices from Chinese manufacturers is provided directly by KeelteTehnoloоgiad OÜ, Reg. No. 14111335, and is valid for 24 months from the date of sale.
3. One or more goods purchased by one Buyer from the Representative's company at the same time are called an “Order.”
4. The date of sale is determined/confirmed by a fiscal document - a payment order or an electronic check.
5. The warranty document for the goods is the Representative's company invoice together with the document confirming its payment.
6. By purchasing goods from the Representative's company, the Buyer simultaneously accepts all the terms and conditions of this "Warranty and Return Policy". Complaint procedure.
7. Complaints shall be sent to the Representative's company email address GrandControl@mail.ee in free form, with electronic/or photo documents attached giving the right to warranty and photos of the Product showing the unique number, warranty seals and confirming the absence of mechanical damage. Additionally, it is necessary to describe in detail the type of technical or software defect with the attachment of a video recording file/files.
7.1. The complaint review period is up to 5 business days.
7.2. The results of the complaint review may lead to the following decisions:
7.2.1. Written technical consultation - for cases of incorrect installation or configuration;
7.2.2. Sending software for a standard system update (for intercoms) to the Buyer's email address;
7.2.3. Sending the faulty product to the Eura-Tech Przemysłowa 35A 84-200 Wejherowo Service Center for repair. Additional shipping
costs are paid by the Representative.
7.2.5. If it is not possible to replace the defective goods, their full cost shall be refunded within 3 working days from
the moment of the actual return of the goods by the buyer. Additional postal expenses shall be paid by the Representative company.
7.3. Any technical and controversial issues shall be resolved by the Buyer with the Representative company in the first instance.
7.4. In warranty cases, all organizational issues and expenses, within reasonable limits, related to postal items shall be resolved by the Representative company.
Special conditions:
8. Under no circumstances shall the Representative company be obliged to compensate the Customer for any damage caused by a breach of the integrity, commercial value, and consumer qualities of control items (doors, gates, wickets) and installation sites (walls, doors, door frames, etc.) as a result of installation work.
8.1. The Buyer shall not be entitled to claim compensation for lost profits and moral damages due to the malfunction of the goods.
8.2. In the event of an unjustified complaint by the Buyer, the Service Center may recover the costs of diagnostics from the Representative company. In turn, the Representative's company has the right to demand reimbursement of the costs of diagnosing the serviceable goods at the Service Center and postal costs from the Buyer. In this case, the Buyer is obliged to fully reimburse the specified costs to the Representative's company before the goods are returned to him from the Service Center, i.e. within a period not exceeding 5 working days from the date of official notification by the Representative's company by e-mail.
8.3. Failure to receive the repaired goods at the delivery service pickup point or the Representative's office within 90 calendar days from the date of notification to the Buyer by any legal means will be considered as a free refusal of the goods in favor of the Representative's company. In this case, the Representative company has the right to sell the goods to cover the costs incurred or to
dispose of them. Return of quality, defective goods
Return of high-quality, defective goods:
9.1 Photographs of goods are for illustrative purposes only; the original goods may differ from those depicted. The photographs provided cannot be used as grounds for claims. If there are any doubts about the specified goods, the Buyer must visit the Representative's office and inspect the goods in person before concluding the transaction. Goods are considered to be of high quality if they correspond to the sample presented at the Representative's office or the description in the online store.
9.2 The Buyer has a 14-day right to withdraw from the transaction. After this period, the return of goods in good condition is not possible. The 14-day right of return does not apply to Buyers who are legal entities.
9.3. The return of goods, except in cases of defect, is carried out by the Buyer’s own forces or at his expense.
9.4. The Representative Company returns money for the goods, except in cases of defects, minus compensation for operating costs, which amount to 5% (five) percent. Reasonable postage costs will be borne by Representative.
9.4.1 In the event of a manufacturing defect, the Representative company will exchange the defective product for a new one. If the product is out of stock, the Representative company makes a refund of 100% of the full cost of the defective product. Reasonable postage costs will be borne by Representative.
9.5 It is not allowed to return the product if it is in full working order after installation work has been completed by the Buyer or the installer of the Representative company.
9.6 Money paid by the Buyer to the company to the Representative for properly completed installation work, programming of eüra products and accessories cannot be returned.
9.7 Under no circumstances is the official Representative obliged to compensate the Buyer for funds paid by him to third parties for installation, programming, and dismantling of goods.
9.8 After verification of the eüra product with a smartphone, its return and replacement is possible only in cases of manufacturing defects.
9.9 Disputes between the Buyer and the Representative company are resolved through negotiations. If the Company Representative refuses to satisfy the Buyer's complaint or the Buyer does not agree with the solution proposed to the company by the Representative and finds that his or her rights or interests have been violated, the Buyer may file a complaint with the Consumer Disputes Committee.
Other conditions
Other conditions that have arisen between the Buyer and the
Representative company shall be settled through negotiations. If the
Representative company refuses to consider the Buyer's complaint or the
Buyer does not agree with the proposed solution and finds that his
rights or interests are violated, the Buyer may file a complaint with
the Commission (tarbijakaebuste komisjonile) for consumer disputes
through the Department of Consumer Protection and Technical Supervision
or to the court at the location of the Representative's company. Appeal
to the Commission is free of charge for the consumer, and the value of
the transaction must exceed 20 (twenty) euros. The buyer may file a
complaint in person or through a representative. The data of the
commission of the Consumer Protection and Technical Supervision Board
are available on the website of the Consumer Protection and Technical
Supervision Board, to resolve problems arising in the countries of the
European Union, contact the European Union Consumer Advice Center
(Euroopa Liidu tarbijate Nõustamiskeskusse).